Character Grid: a simple Repertory Grid technique for Web Site analysis and evaluation Hassenzahl, M. (2002). Character Grid: a Simple Repertory Grid Technique for Web Site Analysis and Evaluation. In J. Ratner (Ed.), Human Factors and Web Development, 2nd ed. (pp. 183–206). Mahwah, NJ: Lawrence Erlbaum Associates, Inc. PublicationsMarc HassenzahlOctober 12, 2012experience design, human-computer interaction, methods, repertory grid, user experience Facebook0 0 Likes